Privacy Policy

Who we are?

We are a family run catering and BBQ business based in Newbridge, Co Kildare . Founded by husband and wife team Flavia & Patrick Costello. Patrick originally from Tipperary has worked in the Food & Beverage Industry for over 20 years having worked as a chef for reputable establishments such as the Four Seasons Hotel, Boojum and Kerrigan’s Butchers Grill. Flavia is from Sao Paulo, Brazil and is a qualified accountant having worked for companies in Brazil such as PWC, E&Y and BTG Pactual before moving to Ireland in 2019. Inspired by Patrick’s experience of living in Monterrey, Mexico in 2009 and their travels around Flavia’s native country of Brazil and later Argentina and Chile the spark for Fuego Foods was lit. Their goal is to bring the Latin American BBQ cooking techniques, flavours and tastes that they experienced on their travels to every home, restaurant and event in Ireland. Fuego the Spanish word for fire defines exactly what the company is about, all of our menus, retail products and BBQ range are influenced by the traditional methods of cooking with fire.

Introduction

This is the Privacy Policy for FUEGO FOODS and applies to our website https://fuego.ie. At FUEGO FOODS we want to provide the best possible experience while using our website and at the same time respect your privacy and the information you share with us. The purpose of this Privacy Policy is to give you information and understanding of the information we collect, how we use that information and your rights in this regard.

In addition to this Privacy Policy, you may also be interested in reading our website Terms & Conditions.

Types of Information Collected

Personal Data

Personal Data is information that can be used to identify you. This includes your name, email address, billing address, postal address and telephone numbers.

Non-Personal Data

Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.

Why we may collect the Information

Why we collect Personal Data

To provide you with goods and services you have ordered. This will involve sharing your personal data with our logistics and shipping partners

To contact you regarding your order

To respond to communications

To offer competitions

To inform you of promotions/events etc

Any other reason?

Why we collect Non-Personal Data

Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience

Estimate audience size and usage patterns

Store user preferences so you can customise the site

To track return visitors

How we collect the Information

Personal Data

When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.

We collect the following

First Name/Last Name

Address Details

Phone number

Password details. These are encrypted and not accessible by FUEGO FOODS

Order History Details

Product Wish list details

Complete an Order

During the order process we collect the following information

First Name/Last Name

Address Details

Mobile Phone Number

Order Details

Contact Forms

Data supplied via contact forms are recorded in our database. We reply to all contacts made directly through email. Examples of forms included in our website include

Newsletter Signup Form

Data collected via these forms may include

Name

Email Address

Message info

Contact number

Email Marketing

We use Mailchimp to engage with our customers via email. A customer may subscribe to our email via a) the checkout process b) contact us forms c) sign up to newsletter 4) create an account/register. There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.

The data collected includes a) name b) email address c) order history d) wish lists e) abandoned baskets. We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.

Cookie Policy

What Are Cookies

Cookies are small data files placed on your computer, mobile or other device when you browse online. They are standard across almost all websites and they do not affect your device. They are used to remember when your computer or device accesses this website. We use them to collect information that’s used to enhance your experience in our online store. Some of the cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. We do not, however, use cookies to collect or record information on users’ name, address or other contact details.

What Do Cookies Do

Cookies store information that help you shop online. For example, cookies remember items you placed in your shopping basket – without them, you wouldn’t be able to place your order with us. Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. In addition, cookies let us improve and personalise content displayed to you.

Some cookies (known as session cookies) are removed when you close your browser. Other cookies remain on your computer longer. These cookies (known as persistent cookies) allow us to remember you when you return to shop with us again. Persistent cookies store information in between visits, such as your preferred settings. They help us display relevant information to you based on previous visits.

We are able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies. You can choose not to allow cookies by changing your browser settings. However by doing so you will stop the online store checkout from working. We will never use cookies to store sensitive personal details.

The Cookies We Use

In order to comply with EU legislation, we have listed each of the main categories of cookies below. The cookies in use are:

Strictly Necessary Cookies

These cookies are necessary to enable the site’s basic operation. No prior consent is required for these. These cookies are essential to the operation of our online store. If you disable these cookies, you will not be able to buy items online.

Performance Cookies

These cookies collect visitor information such as browser usage, pages visited and error messages received. The data collected by these cookies is anonymous and aggregated. This information is used to help us to diagnose problems and to fix any issues we find. It helps us improve our website for you.

Functionality Cookies

Functionality cookies remember choices that you make. These choices could include changing the text size or the language in use on the website. Collecting this data means you won’t need to select this information again. We will remember your preferences.

Targeting or Advertising Cookies

Online advertising may appear on websites that we are affiliated with. We will use cookies to collect information on the effectiveness of this advertising and to understand browsing behaviour based on this advertising. The data contained by these cookies will not contain any personal information. Targeting or advertising cookies will allow us to understand the shopping habits of our customers and to understand how advertising campaigns work for us so that we can make our advertising campaigns more relevant to you.

Third party cookies

Some of our business partners may set cookies on our website, these include Google, Celebros, Nosto, etc.

Managing Cookies

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

For Google Chrome

Go to “Tools” menu and click “Options”

Click on “Under the Hood”

Select “Cookie Setting” and select “Block all Cookies”

For Microsoft Internet Explorer

Choose the menu “Tools” then “Internet Options”

Click on the “Privacy” tab

Select the appropriate setting

For Mozilla Firefox

Choose the menu “Tools” then “Options”

Click on the icon “Privacy”

Find the menu “Cookie” and select the relevant options

For Opera

Choose the menu “Files” then “Preferences”

In “Privacy” select the relevant options

Terms and Conditions

FUEGO FOODS and Conditions:

By using this website, all website users (“you”) agree to these terms and conditions. If you do not agree to all of these terms and conditions, you may not use this website.

All offers are made subject to these terms and conditions.

Availability of stock:

The listing on the web site is usually kept well up to date, so it is generally safe to assume that if it is listed here it is available. Occasionally things sell out during the day before they can be removed from sale and so not be available. The appearance of “Add to Basket” against an item is not a guarantee that it will be in stock. If an item is sold out, we will endeavour to bring it back into stock as quickly as possible. Everything is offered “Subject to Availability”

Cancellations and returns:

If you change your mind, you may return it, in its original packaging, for a refund excluding delivery charges within 14 days of purchase.

If your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 12 months of purchase.

Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.

If you are unhappy with the products or services you have received from us please email us at hola@fuego.ie.

Delivery will be charged at €15.95 per delivery in Republic of Ireland and Northern Ireland.

Small items are sent by standard post. Larger items are sent by courier service.

If a product is unavailable, a similar product of equal or greater value may be substituted in its place.

Sales Tax – VAT is included in all prices shown.

These terms and conditions may be revised at any time by us updating the website.

Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to amend or correct any website content, without prior notice.